Terms & Services

Welcome to Bertilla! We are committed to providing you with high-quality nuts, dry fruits, seeds, berries, and wholesome products to support your healthy lifestyle. By accessing or using our website (www.bertilla.in) and purchasing our products, you agree to comply with the following Terms & Services. Please read them carefully before using our platform.

1. General Terms

1.1 By using our website, you confirm that you are at least 18 years old or have legal permission from a guardian.
1.2 We reserve the right to update, modify, or change these terms at any time without prior notice. Your continued use of our website constitutes your acceptance of these changes.

2. Product Information & Availability

2.1 We strive to ensure accurate descriptions and availability of our products. However, slight variations in color, size, or texture may occur due to natural differences.
2.2 Product availability is subject to stock levels. We may discontinue or modify products without prior notice.

3. Ordering & Payment

3.1 Orders can be placed through our official website. Once an order is confirmed, it cannot be modified or canceled.
3.2 We accept secure online payments through multiple methods, including credit/debit cards, UPI, net banking, and other available payment gateways.
3.3 Bertilla is not responsible for any delays caused by third-party payment processors.

4. Shipping & Delivery

4.1 We offer nationwide shipping with estimated delivery times provided at checkout.
4.2 Delays due to unforeseen circumstances (e.g., weather conditions, courier issues) are beyond our control, and we are not liable for such delays.
4.3 In case of incorrect address details provided by the customer, Bertilla will not be responsible for failed deliveries.

5. Returns & Refunds

5.1 Due to the perishable nature of our products, returns are not accepted. However, if you receive a damaged or incorrect product, please contact us within 48 hours of delivery with proof (images or videos).
5.2 Refunds or replacements will be provided at our discretion, based on the issue reported.

6. Quality & Safety Standards

6.1 All our products are free from additives, preservatives, and artificial flavors, ensuring pure and natural goodness.
6.2 Bertilla ensures strict hygiene and packaging standards to maintain product freshness and safety.

7. Intellectual Property

7.1 All content on our website, including images, logos, text, and graphics, is the intellectual property of Bertilla and may not be copied, modified, or used without our permission.

8. Limitation of Liability

8.1 Bertilla is not responsible for any allergic reactions or adverse effects caused by the consumption of our products. Please check ingredient details before purchase.
8.2 We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Contact Information

For any queries regarding our Terms & Services, feel free to contact us:

📧 Email: beig.asif@gmail.com
📞 Phone: +91 9419196565
🌍 Website: www.bertilla.in

By using our website and purchasing from Bertilla, you acknowledge that you have read and agreed to these Terms & Services.