Shipping Policy

At Bertilla, we are committed to delivering premium-quality nuts, dry fruits, seeds, berries, and wholesome products to your doorstep with the utmost care and efficiency. Our goal is to ensure that your orders arrive fresh, intact, and on time. Please read our Shipping Policy for details on order processing, delivery timelines, and charges.

1. Order Processing

• Orders are processed within 24-48 hours after confirmation, excluding weekends and public holidays.
• Once processed, you will receive an order confirmation email with a tracking link to monitor your shipment.
• We take extra care in packaging to preserve the freshness and quality of our products.

2. Shipping & Delivery Timelines

We partner with trusted courier services to ensure timely and secure delivery.

Standard Delivery: 5-7 business days (depending on your location).
Express Delivery: 2-4 business days (available in select locations at an additional cost).

🚚 Delivery timelines may vary due to factors beyond our control, such as weather conditions, courier delays, or high demand.

3. Shipping Charges

Free Shipping on orders above ₹1000.
shipping charges apply to orders below the free shipping threshold.
Express Shipping is available at an additional cost, calculated at checkout.

4. Shipping Locations

• We currently ship across India.
• International shipping is not available at this time.

5. Order Tracking

• Once your order is shipped, you will receive a tracking link via email/SMS.
• You can track your order status in real time through our courier partner’s website.
• If you do not receive your tracking details within 48 hours, please contact our support team.

6. Address & Delivery Issues

• Please provide a complete and accurate shipping address to avoid delays.
• If an incorrect or incomplete address is provided, Bertilla is not responsible for failed deliveries.
• If the package is returned due to an incorrect address, re-shipping charges may apply.

7. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery date, please reach out to our support team.
• In rare cases of lost shipments, we will investigate with the courier service and arrange for a replacement or refund as applicable.

8. Damaged or Incorrect Orders

• If you receive a damaged, defective, or incorrect product, please report it within 48 hours of delivery.
• Share clear images/videos of the issue along with your order details.
• We will arrange a replacement or refund based on our return policy.

9. Need Assistance?

For any queries regarding our Shipping Policy, feel free to contact us:

📧 Email: beig.asif@gmail.com
📞 Phone: +91 9419196565
🌍 Website: www.bertilla.in

We appreciate your trust in Bertilla and are dedicated to ensuring a seamless and hassle-free shopping experience!